FixPro Services
Boosting Service Booking Efficiency
FixPro Services was drowning in service calls and losing customers to missed opportunities. After implementing Safock AI, they now automatically handle 7 out of 10 bookings, freed up half their staff time for actual service work, and boosted their conversion rate by 40%.
Client Snapshot
Local trades and services business
The Challenges
Constant phone calls disrupted daily operations, leaving dispatch staff overwhelmed and customers waiting
Time-consuming manual scheduling processes created bottlenecks and delayed service delivery
Unanswered calls during busy periods resulted in frustrated customers choosing competitors
Overloaded coordination systems compromised the quality of service delivery
Limited after-hours availability meant missing urgent service opportunities
Inefficient request management made it difficult to track jobs and maintain customer satisfaction
The Goals
Transform service booking by automating the majority of customer requests
Lighten the administrative load on dispatch teams for better focus on service delivery
Convert more inquiries into confirmed bookings through improved response times
Establish always-available booking capabilities for maximum customer convenience
Streamline dispatch operations with intelligent scheduling and coordination
Deliver exceptional customer experiences through immediate, accurate responses
The Safock AI Solution
A comprehensive AI automation system designed for service businesses, streamlining booking processes and improving customer experience.
Round-the-clock digital assistant that captures service requests, provides instant quotes, and handles customer questions seamlessly.
Smart voice technology that manages incoming calls, schedules service appointments, and delivers accurate pricing information.
Direct integration with existing scheduling systems to provide live availability and optimize technician routing.
Multi-channel reminder system using SMS and voice calls to ensure customers are prepared and reduce missed appointments.
Advanced escalation system that seamlessly connects complex requests with the most qualified team members.
Comprehensive analytics platform tracking booking trends, conversion metrics, and operational performance insights.
Implementation Timeline
Service Flow Analysis
Discovery and mapping of service request types, customer journey, and dispatch workflows
AI Development
Building conversational flows, voice interface, and dispatch system integration
Integration & Testing
API setup, system testing, staff training, and performance optimization
Pilot Deployment
Limited rollout, feedback collection, and system refinement
Full Rollout
Complete deployment and ongoing optimization
Results & Impact
Service Bookings
Staff Time
Conversion Rate
Dispatch Efficiency
"The difference is night and day. We're not constantly interrupted by booking calls anymore, and our technicians can focus on delivering quality service instead of managing schedules."
Why It Worked
Structured Flows
Optimized for frequent service types and common requests
Reliable Fallback
Human escalation prevented customer loss and service gaps
Dispatch Integration
Seamless scheduling improved operational efficiency
Continuous Learning
AI accuracy improved over time with more interactions
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