Harbour Hotel
Streamlining Guest Interactions & Reservations
Harbour Hotel was struggling with overwhelming guest calls and staff stretched thin across multiple responsibilities. With Safock AI, they now automatically handle 3 out of 4 reservations, cut front desk calls nearly in half, and boosted guest satisfaction by 25%.
Client Snapshot
Boutique hotel with high guest volume
The Challenges
Constant stream of guest calls overwhelmed front desk staff during peak hours
Repetitive inquiries about amenities and policies consumed valuable staff time
Missed calls during busy periods resulted in lost reservation opportunities
Delayed responses frustrated guests and impacted their overall experience
International guests struggled with limited after-hours support availability
Time-intensive manual reservation processes hindered operational efficiency
The Goals
Handle routine guest inquiries automatically to reduce staff workload
Transform reservation management through intelligent automation
Deliver immediate, accurate responses to enhance guest satisfaction
Enable staff to focus on creating memorable, personalized guest experiences
Establish round-the-clock multilingual support for global guests
Optimize operational costs while elevating service quality standards
The Safock AI Solution
A comprehensive AI automation system designed for hospitality excellence, providing 24/7 guest support while freeing staff for personalized service.
Website and mobile chatbot handling guest queries, amenity questions, and booking assistance 24/7.
Intelligent voice agent managing reservation calls, providing information, and handling bookings.
Seamless integration with Property Management System for real-time availability and pricing.
AI system supporting multiple languages for international guests and diverse clientele.
Intelligent routing to human staff for complex requests and personalized service needs.
Comprehensive analytics on guest queries, booking patterns, and service optimization.
Implementation Timeline
Guest Flow Analysis
Discovery of typical guest interactions, common queries, and booking patterns
AI Development
Building conversational models, voice interface, and PMS integration development
Testing & Integration
Comprehensive testing, staff training, and system optimization
Pilot Phase
Limited rollout, feedback collection, and performance monitoring
Full Deployment
Complete system rollout and ongoing optimization
Results & Impact
Reservation Inquiries
Front Desk Calls
Guest Satisfaction
Staff Productivity
"Our guests love getting instant answers at any hour, and our team can now dedicate their energy to creating those special moments that make a stay truly memorable."
Why It Worked
24/7 Availability
Round-the-clock responses satisfy guest expectations
Reliable Automation
AI handles repetitive tasks consistently and accurately
PMS Integration
Real-time data ensures accurate information and pricing
Data-Driven Insights
Analytics enable continuous service improvements
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