A WhatsApp chatbot for Saudi Arabia that handles orders, bookings and property enquiries

Many Saudi online stores run on Salla or Zid. Both platforms publish developer APIs and webhooks for apps registered through their partner programmes, so a WhatsApp agent can be built to read order and shipment details from a store on either one. Exactly which data and actions are available depends on the platform's current API and the permissions your store grants, and we confirm that in discovery before quoting.

If your store runs on another platform or on custom software, the agent connects through its API or a small service we add beside it. Clinics and property firms usually need a link to a scheduling system or CRM instead, and we scope that connection the same way.

WhatsApp's general rules apply in the Kingdom as everywhere else. Inside the 24-hour customer service window the agent replies freely, and outside it your business needs a pre-approved template and the customer's opt-in. Our WhatsApp AI agent service explains those rules in full.

For a Saudi business, the practical questions are which templates you need in Arabic and English, and what they cost to send. Templates fall into marketing, utility and authentication categories, and Meta reviews each one in each language. Meta charges per delivered message at a rate set by the category and the customer's country code, so messages to +966 numbers follow Saudi rates. Meta has changed its pricing more than once recently, so we estimate your running costs against its current rate card.

The agent writes many replies on the fly, but some text repeats in every chat: the greeting, menu buttons, template wording and the message a customer sees when a person takes over. We draft that text in Arabic and English, review it with your team line by line, and launch only what you approve.

Before go-live we run the agent against a set of real customer messages from your business, in both languages, and adjust its instructions until the answers match how your staff would reply. Any message it cannot read confidently goes to a person.

WhatsApp chats hold names, phone numbers, addresses and, for clinics, health details, which the PDPL treats as sensitive data. We decide with your compliance team how long chats are stored, which hosting region keeps them, which model provider processes the text, and how marketing opt-in is recorded. We build to the requirements your advisers set and don't give legal advice.